At Under the Stars RV we value our customers feed back. Our 40% referral rate is something we are extremely proud of and understand the importance of each and everyone one of our customer.
If you have recently purchased an RV, rented one of our units or had your RV serviced at Under the Stars RV, please fill out the form and tell us how we did!
Brenda Smith- Caledon ON
I have own a few trailers over the years and have dealt with a few different company. Under the star has gone above and beyond serval time for us. I have never seen a company fight for there customers like they have. I will never buy another trailer or have mine serviced by any one else.
If I could give them 10 stars I would.
Ashur Shiba- Brampton ON
Best place ever to get your rv
Ron Bremer- Freelton ON
We needed warranty work done on the refrigerator of our Escape 5.0 trailer, which is sold from the factory in Chilliwack, BC. Although it was not purchased from Under the Stars RV, as an authorized Dometic service dealer, they were willing to diagnose and resolve the refrigerator problem. In fact, while waiting for parts to be shipped from the USA, which took much longer than usual due to increased demand for Dometic components during 2020, the trailer was parked in Under the Stars RV's fenced in service area for a number of months. Renee was very knowledgeable, friendly, and helpful in solving the problem, while Pat was always pleasant and helpful in tracking down the parts and communicating with us. We appreciate the attention Renee and Pat gave us and will definitely return for other service and maintenace. In summary: highly recommended!
Jack Hepworth- Rosseau ON
Top notch service, with friendly motivated staff. I would recommend this organization for sales service and followup. Pat and Eugene do their very best to ensure customer satisfaction in a timely and efficient manner. A pleasure to deal with Under the Staes RV
Dennis Woo- MISSISSAUGA ON
We were first time RV purchases and with so much unknown, the team at Under the Stars RV were simply amazing. Right from the beginning they were informative, helpful and friendly. Janice is the one person sales team and she was simply outstanding. She was upfront on the models available, the various pros and cons of each and clearly laid out what to consider when purchasing an RV. Picking up the RV was also a delightful experience. Rene made sure the weight distribution hitch was appropriate for my vehicle, Pat walked me through the store and educated me on all the various accessories that I should consider getting and Jim spent over an hour giving me a full tutorial on how to operate every aspect of the travel trailer. The entire end to end process was delightful and at no time did it feel pushy or sale-sy. These guys now feel like part of my family and I am super grateful to have found such an amazing RV dealership that will take care of all my RV needs (not just the initial purchase, but the servicing for the lifetime of my RV).
To Janice, Renee, Pat, and Jim, you guys were outstanding and thank you for making my family's RV dreams come true!
Dennis Woo- Toronto ON
We were first time RV purchasers and with so many unknowns, the team at Under the Stars RV were simply amazing. Right from the beginning, they were informative, helpful and friendly. Janice is a one person sales team and she was simply outstanding. She was upfront on the models available, the various pros and cons of each and clearly laid out what to consider when purchasing an RV.
Picking up the RV was also a delightful experience. Rene made sure the weight distribution hitch was appropriate for my vehicle, Pat walked me through the store and educated me on all the various accessories that I should consider getting and Jim spent over an hour giving me a full tutorial on how to operate every aspect of the travel trailer. The entire end to end process was delightful and at no time did it feel pushy or sale-sy. These guys now feel like part of my family and I am super grateful to have found such an amazing RV dealership that will take care of all my RV needs (not just the initial purchase, but the servicing for the lifetime of my RV).
To Janice, Rene, Pat, and Jim, you guys were outstanding and thank you for making my family's RV dreams come true! I would recommend anyone considering purchasing an RV to definitely check out Under the Stars RV....you will not be disappointed!
Aaron Lopes- Erin ON
My girlfriend and I recently purchased our first trailer this weekend and the whole staff was absolutely amazing. Janice truly treated us as a family and explained everything in detail. We looked at several RV Distributors and the service and knowledge they have exceeded every one.
Carol Hanslep- Erin ON
We were lucky enough to find these beautiful people a few years ago, by chance, for some repairs we needed on our Hybrid Palomino trailer. Right away, upon calling Pat, we knew we were dealing with some amazing people! Last year we started looking for a new bigger trailer. After dealing with Under the stars a few times, there was no question that we were only buying from them! We bought a beautiful Keystone PASSPORT 2521RL with Rene and team making this decision so pleasant, it felt like were part of the family . We picked up our new trailer April 30/2020 amidst the crazy COVID time and not one issue! They did little changes so quickly and so professionally! Anything we wanted was done so perfectly! I could go on and on. Love everything about these people. Love that if we are doing something that isn’t right they will tell you it isn’t the proper way! Nicely, of course.
Anyway, small business like this one are VERY hard to find and if you want a trailer they are the only ones you want to buy or get service from! We are on our way to Killbear right now and thanks to UNDER THE STARS RV, we will be enjoying our first camping of 2020. GO MEET THESE PEOPLE! You will LOVE THEM
Sivan W- Guelph ON
I recommend under the stars RV to anyone that's dealing with trailers. You can trust them 200%.
Extremely Reliable, professional, patient and they really care.
I purchased from them a used fifth wheel, I got an amazing service, and a great trailer in really good condition!
Renne and pat went above and beyond for me!
This is my first trailer, they made sure I'll have a 'soft landing' in this world.
Thank you for evrey thing!
April Peek- Kenilworth ON
Was looking for an RV place to take my trailer on consignment. Even though it was in excellent condition not a single RV place I contacted in my southern Ontario area was willing to take it. But Under the Stars RV did. Janice and Rene were down to earth, not pushy and easy to talk to and very accommodating and honest. We found another trailer there that suited our needs better and then purchased it from them. Jim did a walk through with us before we took it home. He was approachable and when I asked questions he answered with knowledge and respect. Pat was very knowledgeable in the store part. They have lots of product. Its a great parts store too. Would definitely recommend this place.
Steve Buffett- Mississauga ON
Our family just bought our first travel travel this year, and what an awesome, overall experience! From first meeting the staff to getting the trailer set-up today, fantastic experience. I have heard many horror stories about bad installs/setups, not with Under The Stars. Rene, the owner spent so much time with us today. We were so impressed with Rene’s level of detail, very meticulous with his work. Strongly recommend Pat and Rene for your next trailer experience!
Alma Haynes- Acton ON
Pat and Rene are top-grade! Professional, knowledgeable, super friendly, kind and patient! We purchased a used trailer and then decided to take it to Under the Stars RV to have serviced. We chose this location based on recommendations from family and friends. I had a million questions to ask as we were "newbies" to the RV world. All of our questions were answered thoroughly and the time was taken to explain everything in detail to myself and my husband. Great customer service. I highly recommend Under the Stars RV.
stefanie ullhorn- cambridge ON
Rene and Jim were wonderful. Jim gave us a very detailed walk thru. . Since it was our first purchase of an rv my husband had a million questions and they were all answered with patience and understanding.. When we picked up our trailer it looked emaculate. Will definetly be suggesting this place to our friends that are looking to purchase an rv. Thanks Under The Stars for a great shopping experience.
Darryl and Bonnie Campbell- Milton ON
We bought the Xtraride Warranty for our used 27 foot Palamino. It has paid for itself already. It’s amazing what it covers and how simple it is use. Thank you Crystal for informing me about it. Nice thing about using the warranty at Un der the Stars the deductible is cut in half and you end up with Rene and his team doing the repairs. They really know their stuff. Thank you to Under The Stars RV
Linda G- Fergus ON
In my search for a Park Model RV I was all over the map.
I visited countless of RV dealers and all they cared about was signing me on for financing...Then I was told by a number of Clients of mine to check them out..I did . I met Janice and she showed me and explained about the models and seemed to understand what my needs were. Step by step to the Park model..warranty...storage..and cost of delivery...I bought from Pat and Rene. Great service..awesome to talk to..very approachable...now going to wish the winter away so I can get my Glamping started...looking forward to the Spring...Thank you Under the Stars for the patience and a million questions...Would never go and trust anyone..It is very much worth the visit ...Reputation speaks for itself.
Kara Newton- Mississauga ON
Purchased a new trailer in July this year, Janice is amazing, very helpful, knowledgable and patient!!
To purchase a trailer is a huge decision (at least for me) and she was really patient with us going back and forth over the phone and email.
We picked up the trailer - had a very detailed walk thru and demo of the trailer.
When we took our first trip noticed some minor things and the dealership said to bring it in and they completed all the work under warranty.
No bad things to say about this rv dealer or the staff!!!
I will continue to make the drive from Mississauga to Erin!!!
Garth Atyeo- Cochrane ON
You can buy a trailer any where. But you can't find the quality of service and the knowledgeable and helpful staff that you find at Under The Stars RV. I ordered a 5th wheel through Janice and she was amazing to make sure it had everything I wanted and more. Janice is a super lady to work with. Krystal outfitted me with the back-up camera, the accessories and the 5th wheel hitch and looked after all my needs. As always, Pat and Rene are always great and have a good team. I highly recommend Under The Stars RV. They go the extra step.
Jean-Marc Singh- Newmarket ON
We visited a number of other places before coming to Under the Stars, and the reviews did not disappoint. We are completely new to RV's and the entire team walked us through everything to make sure we were comfortable before leaving. A special thanks to Rene, Pat, Janice and Jim for outstanding customer service.
Doug McIntosh- London ON
This was our first experience purchasing a travel trailer and it was perfect! Janice was great to deal with, as almost everything was done via email and the phone, and she worked hard to get us the trailer of our dreams! Jim did a great job on our walkthough at pick-up, even letting me climb on the roof so I could ask questions. We even picked up a few items from their parts inventory to outfit our new baby. Thanks for making our experience so wonderful!
Doug & Cindy
Nina Leshyk- Yellowknife NT
The sales staff Janice was amazing very knowledgeable, the owners helped us with all additional accessories needed for our Passport ultralite, they made sure everything was over the top o.k. as we were picking up and traveling across Canada, Ontario to NWT. We can't say a bad word, service, sales, education on product. We couldn't have done this without them.
Mike and Nina
Sandra Urata- Georgetown ON
We are very happy with the staff and service at Under The Stars RV. This is our first RV purchase and they made the experience seamless. They set us up and explained every detail of the RV which really helped us out. The staff is really knowledgeable and helpful. Couldn't have asked for a better experience. Thanks
Den & Pat Kyte- Rockwood ON
We have been customers of Rene &Pat for almost 20 years and they have always done a great job on whatever rig we have had at the time. We recommend them as they always do great work, they never try to sell you something that you done need and they are always very helpful when you do need something. Great job guys, thank you.
Kevin Douma- Ballinafad ON
Have been a customer since Jake and Linda owned it as Halton Trailers. Since Rene and Pat took over the service has continued to be fantastic! Level of knowledge and friendliness is always the best, they must have bad days but never show it. Will always stop by, and really love your new digs !!
Sandra Green- Picton ON
We are very satisfied customers. We bought our very first travel trailer and we bought a Falcon GT 20 last may. We are so happy with our trailer. The quality and craftsmanship of our Falcon is exceptional, we have had zero problems with the trailer.
The whole buying process was great and stress free. No aggressive sales staff. Very knowledgeable. The owner Rene made purchasing the trailer easy, he did all the necessary paperwork to transfer the ownership, getting a trailer licence etc. They gave us a thorough demo of the trailer so we were very comfortable knowing how to operate the trailer upon leaving Under the Stars RV centre.
I give top marks for the overall experience and would not hesitate to purchase a RV from them again.
The staff are amazing... Thank you.
Diane Curtin- Acton ON
Pat, Rene and staff are always a pleasure to deal with. Very friendly and knowledgeable about all their products. We have purchased two trailors from them and have been very happy with both of them. Would not go anywhere else when we require parts or information. We always refer others to them if they are looking for a trailor or parts. Also, we love the new location in Erin!
Don Hood- Guelph ON
great service and very knowledgably about rv parts .Been going there for a few years now and will continue to do so even though there are closer places near Guelph. Highly recommend them Don Hood Guelph
Randy Jones- Lombardy ON
I was kind of stuck on a long weekend and needed a repair on a rental trailer and was extremely happy with the service and the price. I am sure I got great service and quick. The ladies were friendly and will recommend your business to all
Henry Slaa- Winnipeg MB
Thank you for your great service and attention to detail. We are from Manitoba, searched online, found a trailer that suited our needs, and dropped in when we were in Ontario in March. From the moment we stepped in the door of your new location, Pat and the staff were friendly and helpful. Since we were returning in June, we could store the trailer in the compound, and when we arrived, the guys in the back were very attentive to the mounting of the hitch system and explained the trailer in great detail. We had a small issue, which was rectified immediately two weeks later. We love our trailer. We have been and will continue to recommend Under the stars RV!
Diane Klooster- Erin, Ontario ON
Always satisfied customers with the great service and helpful staff. So happy to now have you relocated to our home town of Erin! Love the new place!!
C Patchet- Mississauga ON
Great Parts Department, even had some used parts which came in handy. Knowledgably Staff
Chris Davis- Georgetown ON
The staff have always been helpful and knowledgable. I love the new store, much more room and products. It is very easy to find what I am looking for.
Kim Nelson- Brampton ON
Thank you for your great customer service and for helping us several times when we have needed parts for our RV over the years.
Karen Heckman- Hillsburgh ON
We were very happy with our purchase experience on your Grand Opening weekend. We love our "new to us" (but used) trailer! We have been back several times to get additional items (generator, etc) - your parts store is great! Whenever we have questions everyone is very helpful!
Steve McKnight- Acton ON
Staff at Under The Stars have been very friendly and informative. Service has always been fast and efficient. I would recommend shopping here for all your RV needs.
Nelson Ralph- Hillsburgh ON
I was in there today for a water heater, and the service level I received was so awesome. She was not just knowledgeable, but friendly. Taking the time to find the right model and parts I needed to go with it was really appreciated. We had a couple laughs, and I can tell you that I will be back.
Bill Gerrie- Limehouse ON
It has always been a pleasure dealing with all the staff at Under The Stars RV. Even though you are no longer in Georgetown it is still worth the drive.
Robin Wayne- Aberfoyle ON
We found this wonderful dealership when we needed Warranty work done on our brand new Rockwood Roo.
Everyone was knowledgeable, helpful & did the work required quickly & efficiently. Parts were ordered as needed.
We visited their new location for their Grand Opening and stocked up on a few cleaning products & accessories. Pricing is competitive. Renee was super helpful with all the questions we had and Joanne was excellent keeping us informed of the status as things progressed.
We love having our Roo serviced here!
Keep up the great service!
Kevin Fisher- Erin ON
Jim Gillham- Georgetown ON
I had a wireless camera installed n the back of our 5thwheel. Excellent cheerful, fast and efficient service.
Good luck at your new location.
Deborah M- Caledon ON
We have been customers for more than 10 years, purchased our first and only travel trailer at Under the Stars RV in Georgetown. Professional, honest Sales Staff. Parts Counter Staff is knowledgeable and helpful. We continue to maintain our travel trailer and we are Happy campers --Thanks!
Casey Hermanus- Belwood ON
David Hunt- Lisle ON
Purchased our 25RB Zinger back in 2014 and it’s been one memorable experience after another. We don’t live anywhere near Under The Stars or the old location and we found them by fluke as we were just driving by however they are our go to every time. Rene is a great resource with a wealth of knowledge. I would recommend a visit before purchasing anywhere else...Thank You!
Steve Prentice- Barrie ON
I visited Under the Stars back in the early spring to purchase a replacement faucet. Not only did they have a great selection of faucets in stock, they also had something else that is generally in short supply: excellent customer service! We love the RV life but we have found most of the dealers in Ontario to be very lackadaisical. Their stores are poorly stocked and their attitude is simply uncaring. Then they wonder why all flock to WalMart! Given that for most people, RVing is a passion, it would seem natural for retailers to fuel that passion, but no. Under The Stars is a welcome change. It is obvious the owners care about RVing and about their customers. We decided, after our first visit, that we would choose them for our supplies, service and storage going forward.
Neeraj Sharma- Brampton ON
New location is awesome. Rene and Pat are very customer focussed and knowledgeable. I feel I can trust them vs some companies from the past.
Worth the Drive to Erin :)
Rob Schoonhoven- Brampton ON
Bought my trailer back in 2014 when they were in Georgetown, Had some reservations about the extra drive, but that was laid to rest when i arrived. The parts and service staff are as good as they ever were. Joanne was especially helpful as I had some warranty work that needed taken care of. Would highly recommend them to any friends and colleagues that needed a RV or parts.
Jason Braam- Georgetown ON
Great new location. The parts store is well laid out by type of item and is much larger than before. Lots of selection. Had I what I was looking for.
Tim Pope- Brampton ON
We recently bought a pre-owned unit from Under the Stars RV and are very happy with the transaction. Rene and team did a great job with sales and installation, and Jim provided a very thorough walk-through on the unit, covering all the operation and maintenance details.
Under the stars RV is highly recommended!
Leanne Ferri- Erin ON
Marilyn Linstead- Limehouse ON
I have delt with them for many years and they are always helpful in any way they can. If they do not have what you need for parts they will get it in the next couple of days. We have had work done our unit and it has always been excellent
Brian Kristy- Hillsburgh ON
Great show room, good variety of on the shelf items! Went to purchase a part, I found out it wasn’t required. Thanks for being honest, was not just a sale. I have been a customer, followed you to Erin. Closer for me! Congratulations on your new location!! I did not deal with the finance and administration, could not rate them. I went in for parts, comment on rv condition was not applicable. I also found a product (fresh cab) that I was searching for last year, low and behold shop locally!
Allan Percival- brampton ON
What a great experience. I can't say enough about the service that I received. Rene' and his team are about great service and taking care of business the way it supposed to be done. I have already recommended under the stars RV to my friends.....thanks again for all your help......
Mark Watson- Elmira ON
This is the first trailer I bought from a dealership and I was a little green on some of the particulars. After shopping around a little at different dealerships and online I had a pretty good idea of what I should be looking for and the price point.
The staff were excellent, they took the time to show me a wide range of options to suit my needs and did not try to sell me something that I didn't need.
The PDI for the trailer was great and again the staff exceeded my expectations in their attention to detail and willingness to accommodate me and my schedule.
Thanks again for answering all of my stupid questions and making this an enjoyable experience.
Looking forward to spending a lot of great summer nights Under the Stars in our new trailer!
Wanita Phillips- Milton ON
Amazing company to deal with, staff and owners and extreme friendly and knowledgeable, anybody looking for a new trailer or anything trailer related. I highly recommend going to check out their new location. A special thank you to Rene and Pat for all your help
David Elliott- Goderich ON
Picked up my previously enjoyed travel trailer today. Friendly knowledgeable staff, they make you feel like a customer , not a number. They are not there to sell you an RV, they are there to help you buy one.
Come on summer.
Jackie Baker- Orangeville ON
Thank you very much for all your help on
The purchase of our new park model trailer.
Brilliant staff, Great advice and after service. As Tina Turner would say
"Simple the best, better than all the rest"
We will be back!,,,,
Jackie Baker- Orangeville ON
Thank you very much for all your help on
The purchase of our new part trailer.
Brilliant staff, Great advice and after service. As Tina Turner would say
"Simple the best, better than all the rest"
We will be back!,,,,
Joey Pashuk- mississauga ON
I brought my trailer to be serviced as I had some issues with it and the place I had purchased it couldn't help me (but they were available when I bought it!).
The staff are very polite and knowledgeable! I know I will be always servicing my trailer with them and when i trade it in I will certainly be buying from them!
Debbie Sokolovski- Toronto ON
We purchased our new trailer back in the fall of 2012. Under the Stars RV staff provided amazing customer service and answered all of our questions. It was a pleasure dealing with them and we will definitely be a repeat customer in the future.
Andrew Brown- Georgetown ON
Having purchased three Trailers from Under the Stars RV, it goes without saying that I am exceptionally pleased with the service and attention to detail from all staff.
I would not hesitate in recommending and referring Under the Stars RV and its staff.
Debbie & Peter Bridgewater- Georgetown ON
Under the Stars RV has been Our GO-TO place since we
started RV ing 3 years ago.
All the staff are very helpful and knowledgeable .
Joyce Gonyea- Georgetown ON
The Staff is very friendly and happy. I will always go to Under the Stars RV for my trailer.